Your All-in-One Customer Engagement Solution

Our software, Portal, is your comprehensive solution for seamless customer engagement and management. With its robust feature set, Portal empowers you to effortlessly manage customer contacts, ensuring no interaction falls through the cracks. Broadcast important messages to your audience with ease and keep track of all conversations with our comprehensive conversation logs. The Media Manager simplifies the handling of multimedia content, while advanced system access controls, permissions, and agent assignments guarantee secure and efficient operations. Harness the power of chatbot technology to streamline interactions, complemented by the convenience of live web chat for real-time support. Integration capabilities with third-party tools expand functionality, while customizable dashboards provide insightful analytics to drive informed decision-making. With Portal, elevate your customer experience and streamline operations like never before.

Check out how you can reach
more customers with WhatsApp

Why WhatsApp Business is Matter! & How it Works!

By leveraging the WhatsApp Business API Cloud, your busines can tap into the power of WhatsApp as a communication channel to effectively engage with customers, drive sales, and build lasting relationships.

WhatsApp Broadcast, Send bulk messages at scale in seconds

Elevate your marketing strategy with targeted WhatsApp broadcasting, delivering special offers and personalized recommendations directly to your customers' lock screens. Enjoy the advantage of higher open and click-through rates compared to traditional channels like emails, all while sending unlimited messages tailored to your audience's preferences.

To send a broadcast in two simple steps, first select the target audience from the customer's pool by customer type, last communicate and check the number of messages that will be sent.

Secondly, choose the pre-approved template by Meta and Media ID upon the Template body type (Media or Text). Before broadcasting any message you can review it and send it to your self.

Live Web Chat

In today's fast-paced digital landscape, effective communication with customers is paramount for businesses to thrive. Embracing the power of real-time interfaces, such as web chat platforms, can revolutionize the way businesses interact with their clientele. This proposal outlines a comprehensive solution aimed at enhancing customer communication through a dynamic Web Chat real-time interface.

Rich Media Communication Manager

Elevate your customer interactions by seamlessly sharing a myriad of content types including images, electronic tickets, video tutorials, audio files, QR codes, store locations, and various documents. Enhance engagement and provide comprehensive support with just a few taps.

Agent Assignment

Work together, reply faster

Effortlessly coordinate with your team by managing a single WhatsApp Business number. Assign incoming messages to specific colleagues, allowing seamless collaboration and collective efforts in addressing customer queries effectively.

Dashboards

Our system offers a dashboard that provides an insightful overview of all WhatsApp conversations and contact broadcast responses from your customers.

With this centralized platform, you can effortlessly monitor and analyze key metrics, gaining valuable insights into customer engagement and interaction patterns.

Track the performance of your messages, measure response rates, and assess the effectiveness of your communication strategies in real-time.

Whether it's assessing the success of a promotional campaign or understanding customer preferences, our dashboard empowers you with the data-driven insights needed to optimize your WhatsApp business interactions and drive meaningful results.

Conversation Logs

List all communication that happened between your agents, broadcast, and your customers. Moreover, the list gives the ability to filter and search in the list by (Mobile Number, Message Type, and Template Name).

Conversation List has a feature to export the data to an Excel sheet. So, you can do your practice and analysis or import the data to another system to provide you with dashboards.

WhatsApp Chatbots, Interactive Buttons

Empower your business with a WhatsApp Chatbot to automate customer conversations, guiding them through the sales funnel, boosting online bookings, facilitating seamless transactions, and delivering prompt responses to their inquiries. Streamline customer interactions and enhance satisfaction while driving sales and efficiency.

Increase engagement and streamline communication by incorporating call-to-actions and quick reply buttons directly within WhatsApp. Prompt immediate responses from your audience, making interactions smoother and more efficient than ever before.

3rd Party Integrations (CRM)

WhatsApp Business API Protal can be integrated with any internal systems in your organization, such as CRM, ERP, etc. Moreover, the integration can be through many methodologies like DB to DB or Secure APIs.

Customer Contacts Management

WhatsApp Business API Protal also empowers you to oversee customer data effectively. You can effortlessly add, edit, or delete customer information, ensuring that your database remains up-to-date and accurate. This capability enhances your ability to provide personalized experiences.

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